Product Questions
1. What types of products does Auto Parts Shop offer?
We specialize in RV and motorhome parts, including 5th wheels, air conditioning units, doors and windows, exterior and interior accessories, LED lighting, and more. Our extensive range ensures you can find everything you need for your vehicle.
2. Are the products compatible with all RV and motorhome models?
Most of our products are designed to be compatible with a wide range of RV and motorhome models. However, we recommend checking the product specifications or contacting our customer support for specific compatibility questions.
Shipping and Delivery
1. What shipping options are available?
We offer two shipping options: Standard Shipping via DHL or FedEx, which costs $12.95 and takes 10-15 days after dispatch, and Free Shipping via EMS for orders over $50, which takes 15-25 days after dispatch.
2. Do you ship internationally?
Yes, we ship worldwide, except for some remote areas in Asia and other regions. Please check our shipping policy for more details.
3. How long does it take to process an order?
Orders are typically processed within 1-2 business days. You will receive a confirmation email with tracking information once your order has been dispatched.
Returns and Refunds
1. What is your return policy?
If you are not satisfied with your purchase, you can return it within 15 days of receiving your order. The item must be in its original condition and packaging. Please contact our customer support for further instructions.
2. How do I initiate a return?
To initiate a return, please email our customer support team at [email protected] with your order details and reason for return. We will provide you with the necessary instructions.
Payment Methods
1. What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience.
2. Is my payment information secure?
Yes, we use secure payment gateways to ensure your payment information is protected.
Account and Support
1. How do I create an account?
You can create an account during the checkout process or by visiting our website and clicking on the “Sign Up” option.
2. How can I contact customer support?
You can reach our customer support team at [email protected] for any questions or concerns.
Additional Information
1. Where is Auto Parts Shop located?
Our company is located at 3226 Lightning Point Drive, Memphis, US 38134.
2. Can I track my order?
Yes, once your order is dispatched, you will receive a confirmation email with tracking information.